Here are some tips to help you keep your jewellery looking super fresh:
- Remove your jewellery before handling anything that could scratch it.
- When storing your jewellery, use a box or soft pouch to protect it from scratches
- Apply hair and beauty products before putting your jewellery on
- Use a soft, lint-free cloth to clean your jewellery. For a more thorough clean, soak it in warm, soapy water and use a soft toothbrush to reach all the nooks and crannies.
- Harsh chemicals such as household cleaners and chlorine can damage your jewellery, therefore we recommend removing your jewels before handling such chemicals
When creating a bespoke piece of jewellery, longevity is one of my primary priorities. But as with anything, these jewels require a small amount of attention to keep them in topnotch condition.
Stone settings can move and loosen over time and with regular wear. I recommend you check your settings every 6 to 12 months. Your jewel should be returned to me or a trusted highstreet jeweller for an inspection if you do notice any movement. Utmost care has been taken to set stones securely however J. Wells Jewels is not responsible for the loss of stones after purchase. Please note that due to the unique nature of the stones I use, I cannot guarantee an identical replacement for any lost stones, though I will endeavour to find the closest match possible.
Each piece of jewellery is handmade by Jake Wells. This process naturaly leads to the variation and individuality of each piece. Once completed, the wearer is responsible for their jewellery.
Manufacturer's defects are covered up to one year from the date of purchase. This does not account for general wear and tear, and I am not responsible for any loss that occurs.
Within the first year I can cover the loss of any stones up to 0.1ct. I cannot replace any stones over this size so please keep an eye on them!
Any work carried out on the jewels by another jeweller will void the warranty.