POLICIES

TIME FRAME

Stocked items will be dispatched within 5 working days. Pieces that are made to order will be dispatched in up to 15 working days. Timeframes for Bespoke Jewellery Commissions are discussed on a case by case basis.

DELIVERY

All U.K. orders are sent by Royal Mail special delivery which is included in the price.

For orders outside of the U.K. postage will be arranged case by case. Just get in touch and I'll let you know how much it will be.

For high value items, you might prefer to use a courier service or other special arrangements. In this case, send me a message and we'll arrange something.

As the customer, you are responsible for any customs/import tax. It's worth looking into this if you are ordering from outside of the UK because it can be quite shocking if it sneaks up on you.

PRIVACY

J. Wells Jewels is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

PAYMENT METHODS

Online Store - Credit / Debit Cards

Commissions - Offline Payments